Ways Debt Collectors Abuse and Harass Consumers
Debt collectors never seem to quit. The Consumer Financial Protection Bureau (CFPB) a federal agency created to protect consumers by enforcing federal consumer protection laws recently issued a report detailing common tactics being employed by debt collectors to abuse and harass consumers. Those tactics include:
- Making false threats to add additional fees;
- Making false threats to report to consumer reporting agencies;
- Making false threats of legal action or referral to a non-existent in-house “legal department”;
- Leaving deceptive messages regarding non-existent special promotions to induce a consumer to return calls;
- Making false threats of referral for criminal prosecution;
- Misrepresenting identity as an attorney;
- Failing to disclose the identity of the caller or the purpose of the communication;
- Initiating phone calls prior to 8:00 am; and
- Making repeated calls to a consumer as many as ten to fifteen times a day.
The entire CFPB report is available for review here. Debt collector abuse and harassment is illegal, and federal laws including the Fair Debt Collection Practices Act provide protections to consumers. If you are being harassed by a debt collector, contact Howie Law, PC to learn how to fight back.